GENERAL

SHIPPING & ORDERS

WHO DO YOU SHIP WITH AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DO YOU SHIP TO CANADA OR MEXICO?

DO YOU SHIP OUTSIDE OF THE CONTINENT?

I CAN'T TRACK MY PACKAGE! WHY ISN'T MY TRACKING NUMBER WORKING?

HOW DO I CANCEL MY ORDER IF IT HAS ALREADY BEEN SHIPPED AND I HAVEN'T RECEiVED IT YET?

I RECEIVED DAMAGED GOODS. WHAT DO I DO?

CYCLE

ASSEMBLY

CAN I ASSEMBLE MY BIKE BY MYSELF?

DO YOU GUYS CUSTOMIZE BIKES?

WILL YOU ASSEMBLE MY BIKE?

I CHANGED MY MIND AND I DON'T WANT THE BIKE YOU GUYS BUILT FOR ME. CAN I CANCEL MY ORDER AND GET A REFUND?

SIZE

WHAT SIZE SHOULD I PICK?

PADDLE

WHY AN iSUP?

WHY GET AN INFLATABLE STANDUP PADDLEBOARD WHEN I COULD GET A FIBERGLASS ONE?

TRANSPORTING

WILL I NEED ANY MOUNTS ON MY CAR TO TRANSPORT THERE?

BOARD QUESTIONS

WHICH BOARD SHOULD I CHOOSE?

IS IT A HARD ACTIVITY?

HOW MUCH DO THE BOARDS WEIGH?

CAN I TAKE YOUR BOARDS OUT ON A RIVER WITH CLASS 1 TO 3 RAPIDS?

ARE INFLATABLE PADDLEBOARDS HARDER TO USE?

I LOST MY FINS! WHAT DO I DO?

WHY DO YOU USE ALUMINUM FOR THE PADDLEBOARD PADDLE?

WHAT'S THE DEAL WITH THIS PADDLE?

DOES TEN TOES TEST THE BOARDS FOR LEAKING PRIOR TO DELIVERY?

IS IT NORMAL FOR THE AIR VALVE TO HAVE A MINOR LEAKING AFTER SOME USAGE?

WHY ARE THERE BUBBLES ON THE DECK PAD OF MY BOARD?

WHAT HAPPENS IF MY BOARD IS OVER-INFLATED?

MY FINS WON'T INSTALL PROPERLY. HELP!

SNOW

HELMET SAFETY

ARE YOUR HELMETS SAFE?

ARE YOUR HELMET SAFE TO USE AFTER THEY'VE BEEN INVOLVED IN AN ACCIDENT?

CAN I USE ONE OF YOUR HELMETS WHEN I'M RIDING A MOTOR VEHICLE?

HELMET SIZE / FIT

HOW DO I FIND MY HELMET SIZE?

HOW I DO I GET MY HELMET TO FIT?

HOW CAN I CONVERT IT INTO A BIKE HELMET?

HELMET STORAGE

HOW SHOULD I STORE MY HELMET?